FAQ / Support Center
Home FAQ / Support Center
What kind of hardware do you use on the gates?
All of our latches and hinges are heavy duty, stainless steel.
Do you install vinyl or wood sections of fencing?
No, never. All of our vinyl and wood fencing is hand built and installed one picket at a time, as well as all of our vinyl gates.
How far apart do you set your posts?
We build our vinyl and aluminum fencing in 6 foot centers.
Are the posts set in concrete?
Yes, we hand dig every hole, set the post 3 feet into the ground and fill each post hole with 30Ibs of concrete.
How deep are fence posts into the ground?
Our employees hand dig each hole with post-hole diggers and fence posts are 3 feet into the ground.
Is your PVC Vinyl & Aluminum American made?
Yes! Our pvc/vinyl and aluminum products are manufactured right here in Florida.
Can I install 8′ high privacy fencing?
If you’re in an HOA, you need to request your fencing guidelines from your management company to ensure proper fence installation within your community.. Most communities dictate 6′ and 4′ fencing.
What is your warranty?
Our warranty is lifetime on vinyl and aluminum and 10 years labor. Wood and Chainlink warranty is for 1 year on materials and 10 years labor. Keep in mind that warranties are only as good as the company. Fence Pro is backed by a stable long term corporation with an excellent customer service track record.
Do I need my property survey?
Yes, your survey is needed to submit an HOA application and also helps us locate your property lines and marker pins.
Do I need to be home when my fence is being installed?
We insist that you meet with our foreman to walk the project before we begin work and remain easily accessible for the duration of the installation. Issues may arise during installation and you will make the best decision if you can see the problem.
Do you receive HOA approval?
The homeowner requires the approval from the HOA not us. Management companies send homeowners approval.
We help by submitting all submission forms to your HOA as a courtesy for our customers.
Do I have to call Sunshine 881 call before you dig?
No, we set up all underground location technicians to mark your property. Expect to see locate technicians on your property 2-3 days before your installation and please do not remove any markings or flags.
Are you insured?
Yes, we have extensive liability, automobile and worker’s compensation insurances.
Are you a member of the BBB?
Yes! We have an A+ rating with the BBB!
When is payment expected?
Payment is due in full at the completion.
Do you require a deposit?
No, payment is due upon completion, since we are confident you will love your new fence. Unless it is special order material, then we require a 50% deposit.
Do you use outside contractors to install the fence?
No, never, all of our installers are our own employees and are paid by the hour.
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